AI Communications Policy
Effective date: September 11, 2026 · 9Figure Measurements LLC
The short version: we use AI assistants — on this site, by email, by text and by phone. When you're talking to an AI, we tell you it's an AI. You can always opt out, and you can always get a human.
1. Where You'll Meet Our AI
- On the site — the "Talk to Bob" assistant answers questions about reports, pricing and the Give Back. It may speak with a synthesized voice, including a voice modeled on Bob Schober with his authorization.
- Follow-ups — if you request info, start a signup, or ask us to reach out, our AI may follow up by email or text message.
- Phone calls — with your consent, our AI assistant may call to help you get set up, answer questions or follow up on a request.
2. Our Disclosure Promises
- AI phone calls identify themselves as AI at the start of the call.
- AI text messages and emails are identified as coming from our assistant.
- Synthetic voices (including any voice modeled on a real person) are used only with that person's written authorization and are disclosed as AI-generated.
- Calls may be recorded and transcribed for quality and training of our team (not for training third-party AI models) — where the law requires, you'll be told at the start of the call.
3. Consent & Opt-Out
- We contact you by phone or text only when you've given consent — for example, by submitting a form that says we may contact you, or by asking us to call.
- Opt out anytime: reply STOP to any text · say "stop calling" on any call · click unsubscribe in any email · or email helpdesk@talktotom.ai. Opt-outs are honored immediately.
- Consent is never a condition of buying anything.
4. A Human, On Request
Say "human," "agent" or "representative" to any AI assistant — or email helpdesk@talktotom.ai — and a real person takes over. AI handles the fast stuff; people handle the important stuff.
5. What Our AI Won't Do
- No robocall spam, no cold-calling purchased lists, no contacting numbers on the Do-Not-Call registry without an existing business relationship and consent.
- No pretending to be human when asked directly.
- No high-pressure sales scripts. It answers questions and helps you get things done — that's it.
- No sharing your conversation data except as described in our Privacy Policy.
6. Questions or Complaints
Email helpdesk@talktotom.ai with "AI Policy" in the subject. If our AI ever fails these promises, we want to know the same day.
